Refund Policy

Last Updated: 09/22/2026

1. Overview
This policy outlines the terms for cancelling, rescheduling, or requesting a refund for services booked through Selective Home Inspections. By scheduling and paying for a service on this website, you agree to the terms below.

2. Cancellations by the Client

Cancellations made at least 48 hours before the scheduled appointment time are eligible for a full refund.
Cancellations made less than 48 hours before the scheduled appointment may be subject to a cancellation fee of [$X or X%] to cover scheduling and administrative costs.
Cancellations made after the inspector has arrived on-site, or after the inspection has begun, are not eligible for a refund, as time and resources have already been committed.

3. Rescheduling
Clients may reschedule an appointment at no charge if the request is made at least 48 hours in advance. Rescheduling requests made with less notice will be accommodated where possible but may be treated as a cancellation subject to the fee outlined in Section 2.

4. No-Shows and Inaccessible Properties
If our inspector arrives at the scheduled time and is unable to access the property (e.g., no one present to provide entry, utilities not on, locked areas that prevent inspection), this will be treated as a same-day cancellation and is not eligible for a refund. A rescheduling fee may apply to book a new appointment.

5. Cancellations by Selective Home Inspections
In the event that we must cancel or reschedule an appointment (e.g., due to weather, inspector illness, or unforeseen circumstances), we will notify you as soon as possible and offer the earliest available alternative appointment at no additional cost, or a full refund if rescheduling is not preferred.

6. Refund Processing
Approved refunds will be issued to the original payment method within [5–10] business days. Please note that your bank or card issuer may require additional time to post the refund to your account.

7. Multi-Service Bookings
If multiple services are booked together (e.g., WDI Inspection and Thermal Imaging) and only a portion of the appointment is cancelled or inaccessible, refunds will be calculated based on the individual price of the affected service(s) only.

8. Disputes
If you believe a charge or cancellation was handled in error, please contact us within [X days] of the scheduled appointment so we can review your case.

9. Contact Us
For cancellation, rescheduling, or refund requests, please contact us at:
[Email address]
[Phone number]